1. What are the requirements for first time remitters?

There are no special requirements for first time remitters. It is our aim to provide you convenience when sending money to the Philippines. We only require you to fill up a simple registration form with an attached certified true copy of the original documents that can verify your identity. This is in compliance with the laws and policies stated in AUSTRAC’s Australian Money Laundering and Counter Terrorism Financing Act, and as a part of our company’s obligation to know who our customers are. Below is a list of identification documents we accept upon registration:

  • Drivers Licence
  • Passport ( Australian/ Foreign)
  • Proof of Age Card / Photo Card (RTA Issued)
  • National Identity Card

You only need to provide us at least 1 of the documents above. This is just a one-time requirement and you won’t need to provide us copies of the document every time you wish to send money to the Philippines through BM Express Money Remittance Services.

2. I don’t have certified true copy of the documents/ IDs you require. What can I do?

You can photocopy your original ID/document and have it certified by one of the following:

  • A legal practitioner;
  • A judge of a court;
  • A Justice of the Peace;
  • A notary public;
  • A police officer;
  • An agent Australia Post, who is in charge of an office supplying postal services to the public;
  • Bank manager;
  • Accountant or CPA

 

Only the people/professionals listed above can certify the documents for you. We only process your registration once you have provided us with a completely filled out application/registration form with an attached Certified True Copy of the documents listed above.

3. I am already a registered remitter. How can I send money to the Philippines?

There are different ways to send money to the Philippines using BM Express Money Remittance Services. You can choose from Door-to-Door, Bank Deposit and Cash Pick Up Remittance. To send money, all you have to do is to send the funds to any of the BM Express Bank accounts:

COMMONWEALTH BANK (INGLEBURN)
Account Name: BM EXPRESS
BSB Number 062185
Account Number 00599011

 

WESPAC BANK (INGLEBURN)
Account Name: BM EXPRESS INT’L SERVICES PTY LTD
BSB Number 032372
 Account Number 273639

 

ST. GEORGE (INGLEBURN)
Account Name: PF & CC TAGLE
BSB Number 112 879
Account Number 150648769

 

ANZ BANK (INGLEBURN)
Account Name: BM EXPRESS
BSB Number 012318
Account Number 180926272

You can transfer the funds via internet banking or via over-the-counter bank deposit. Once you have successfully transferred the funds to our bank account, BM Express can start depositing or transferring the funds to the designated remittance center/bank in the Philippines where your consignee/recipient can remit the money.

You can also drop by our office and personally hand the money to our designated BM Express Money Remittance representative together with the transaction fee. 

4. How much does it cost to send money through BM Express Money Remittance Services?

For Home Delivery within Metro Manila area, the service charge is $8.00.

For Home Delivery/Door-to-Door to the towns adjacent to Metro Manila, the service charge is $10.00. The adjacent towns and cities are as follows:

  • Cavite—Bacoor, Imus, Kawit, Novelita, Rosario, Gen. Trias, Tanza, Carmona, Gen. Mariano and Alvares

 

  • Bulacan—Balagtas, Bulacan, Bocaue, Marilao, Meycauayan, Obando, Sta. Maria, San Jose del Monte, and SapangPalay
  • Laguna—Sta. Maria, San Pedro, Biňan, Cabuyao, Sta. Rosa, Calamba, Canlubang, Camp Vicente, and Los Baňos

 

  • Rizal—San Mateo, Montalban, Cainta, Taytay, Angono, Binangonan, Cardona, Morong, Antipolo, and Teresa

For Special Home Delivery/Door-to-Door Services to other areas in Luzon, the minimum service fee is $15.00. Those areas are as follows:

Bulacan                                Cavite                                   Nueva Ecija                         Zambales
Bataan                                  Ilocos Sur                             Pangasinan                         La Union
Batangas                              Laguna                                  Pampanga                           Tarlac

For Home Delivery/Door-to-Door Services to Cebu, Iloilo, Bacolod and Davao City, the                 service charge is $15.00

For Bank Deposits outside Metro Manila, the service charge is $12.00

For Cash Pick-Up money remittance (pick-up at any of the M Lhuillier branches nationwide), the service charge is $12.00

5. Do you offer Door-to-Door Money Remittance to my hometown?

Please see the list below to check the areas where BM Express Door-to-Door/ Home Delivery Services are available:

Metro Manila - This covers the whole of Metropolitan Manila up to Marilao, Bulacan in the North, Los Baňos Laguna in the South and the whole of Cavite up to Tanay, Rizal.

Provincial Deliveries - Bataan, Batangas, Baguio, Bulacan, Ilocos Sur, La Union, Laguna (except San Pablo), Nueva Ecija, Olongapo, Pampanga, Pangasinan, Tarlac, and Zambales.

Cebu City - Mandaue, Lapu-lapu City, Danao City, Consolacion Town, Lilo-an, Compostela, Talisay, Mniglanilla, Naga, San Fernando and Carcar

Iloilo City - Arevalo, La Paz, Lapuz, Jaro, Mandurriao, Molo, Bacate, Barotac Viejo, Pototan, Mina, Dingle, Dueñas, Passi City, San Enrique, Oton, Tigbauan, Guimbal, Tubungan, Igbaras, Miagao, San Joaquin, San Miguel, Leon, Alimodain, Pavia, Sta. Barbara, Cabatuan, Janiuay, Sta. Barbara, Badiangan, Lambunao, Calinog, Mazasin, New Lucena, Leganes, Zarraga, Dumangas and Anilao.

Bacolod City - Dalisay, Silay, Manapla, Victorias, Cadiz, Sagay, Suma, Pulupamdan, Villadolid, Hinigaran, Binalbagan, Naao, La Carlota and Murcia.

Cagayan de Oro City - Metro Cagayan only

Davao City - Metro Davao only

Zamboanga City - Metro Zamboanga only 

6. How much money can I send?

Our customers can send not more than $10,000 for regular cash transactions. But $10,000 is not the limit of the amount you can send to the Philippines via BM Express Money Remittance Services.

7. What if I want to send more than $10,000?

Money Remittance of more than $10,000 falls under the category Significant Cash Transactions. For this, BM Express shall require the sender to provide the following documents and details:

  • Certified True Copy of Passport & Drivers License  ( or any other Photo ID) :  Must be certified by the Justice of Peace (JP)
  • Purpose of your transfer :(Letter declaring why there’s a need for you to transfer large amount of money) – If your purpose of sending the money is to finance a purchase of a property (e.g. you’re buying a home, a commercial property or a lot), please provide details of the property you intend to buy such as the complete address  or copy of  land / property contract  from your real estate agent / broker
  • Proof of Source of Funds:( ie: Bank statement –recent 2 months, payslip or tax return)
  • Occupation
  • Certification of Employment

You will also need to provide details about you beneficiary/ consignee in the Philippines.  We ask that you provide us the following information:

  • Complete name
  • Home Address (Philippines)
  • Bank Account details
  • Date of Birth

8. How soon after I make the deposit will my funds reach my beneficiary?

Generally, for Cash Pick Up money remittance services, the recipient in the Philippines can receive the money within 24 hours.

For Bank Deposits, subject to the local bank’s banking operations and availability, your recipient can receive the money within 24 hours.

For Door-to-Door/ Home Delivery money remittance services, the funds will reach your recipient within 24-48 hours, depending on the location or delivery address.

9. What is the Cut Off time of BM Express Money Remittance Services?

The cut off time is 11:00 a.m Eastern Standard Time., from Monday to Saturday.

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